At Cook Zen, we aim to make the delivery process simple and convenient. This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are normally processed after successful payment and order confirmation. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

Once your order has been dispatched, you may receive shipping information or tracking details when available.

Delivery Times

Estimated delivery times depend on the destination, shipping method, product availability, and carrier.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including carrier delays, customs procedures, severe weather, public holidays, or logistical disruptions.

Shipping Charges

Shipping charges, where applicable, will be displayed during checkout or otherwise communicated before the order is completed.

Shipping costs may vary depending on destination, order size, shipping method, or other applicable factors.

Tracking

Where tracking is available, tracking information may be provided after the order has been dispatched.

Please allow some time for tracking information to become active after receiving the shipping notification.

Delivery Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete address is provided, delivery may be delayed, returned, or require additional arrangements. Please contact us as soon as possible if you notice an error in your shipping address.

Delayed Deliveries

While we work to ensure timely delivery, Cook Zen cannot guarantee a specific delivery date.

If your order appears to be delayed, please contact us with your order information so we can assist you.

Customs and Duties

For international deliveries, customs duties, import taxes, clearance fees, or other charges may apply depending on the destination and applicable regulations.

Where such charges are imposed by the destination country, they may be the customer's responsibility unless otherwise stated at checkout.

Damaged or Missing Packages

If your package arrives damaged, please contact us as soon as possible and provide your order details along with relevant photographs or other supporting information.

If an order appears to have been delivered but cannot be located, please contact us so we can help investigate the situation.

Contact Us

If you have questions about shipping or delivery, please contact:

Cook Zen

Email: info@magnamercatus.com
Phone: +971 50 491 9341