At Cook Zen, we want you to have a positive shopping experience. If you are not satisfied with your purchase, please review the following Returns & Refund Policy.

Return Eligibility

To request a return, please contact us with your order details before sending any product back.

Returned products should generally be unused, in their original condition, and include the original packaging and accessories where applicable.

Certain products may not be eligible for return because of their nature, hygiene considerations, customization, damage caused after delivery, or applicable legal requirements.

Return Request

Please contact us at info@magnamercatus.com with your order number and a description of the reason for your return.

Depending on the circumstances, we may request photographs or additional information to help assess the request.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order information and clear photographs of the product and packaging when requested so we can review the issue and determine an appropriate resolution.

Return Shipping

Unless otherwise required by applicable law or agreed by Cook Zen, return shipping costs may be the responsibility of the customer.

If an item was received damaged, defective, or incorrectly supplied, please contact us before returning it so we can provide appropriate instructions.

Refunds

Once an approved return is received and reviewed, we will determine whether a refund is applicable.

Approved refunds are generally issued to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.

Refund Amount

Where a refund is approved, the refundable amount may depend on the reason for the return, applicable shipping charges, discounts, and other relevant circumstances.

Any non-refundable fees or charges will be handled in accordance with applicable law and the terms communicated at the time of purchase.

Exchanges

Where available, exchanges may be considered depending on product availability and the circumstances of the request.

If an exchange is not available, an eligible refund or another appropriate resolution may be offered.

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, customization, clearance conditions, damage caused by misuse, or other applicable restrictions.

Any specific return restrictions applicable to a product will take precedence over general return information.

Late or Missing Refunds

If you have received confirmation that a refund has been issued but it has not yet appeared in your account, please first check with your payment provider or financial institution.

If you still need assistance, contact us and provide your order information.

Contact Us

For questions regarding returns or refunds, please contact:

Cook Zen

Email: info@magnamercatus.com
Phone: +971 50 491 9341